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Old 01-10-2018, 06:42 PM   #1
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Default Computer Repair

I have a Dell XPS15 (9550) that is telling me that will not charge. I have replaced the battery and the power adapter, updated all the drivers and have the most current bios. After talking with Dell, they seem to think it is something internal, either an issue with the female end of the charger or possibly the motherboard unfortunately.

Dell wants $40 upfront to mail them the laptop and then they will run more diagnostics and let me know how much more it will cost to fix. BestBuy wants $35 to do the same thing. Either way it would have to be mailed off for diagnostics.

Does anybody know any computer repair places in Columbia that could possibly fix this issue without having to ship it off?

Second question, if it is the motherboard, is it worth replacing or just trying to sell the XPS for parts and buying something new? It's only 2 years old. i7 processor 16 gb Ram if that helps.
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Old 01-10-2018, 07:10 PM   #2
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Default Re: Computer Repair

Quote:
Originally Posted by carolina_corpsman View Post
I have a Dell XPS15 (9550) that is telling me that will not charge. I have replaced the battery and the power adapter, updated all the drivers and have the most current bios. After talking with Dell, they seem to think it is something internal, either an issue with the female end of the charger or possibly the motherboard unfortunately.

Dell wants $40 upfront to mail them the laptop and then they will run more diagnostics and let me know how much more it will cost to fix. BestBuy wants $35 to do the same thing. Either way it would have to be mailed off for diagnostics.

Does anybody know any computer repair places in Columbia that could possibly fix this issue without having to ship it off?

Second question, if it is the motherboard, is it worth replacing or just trying to sell the XPS for parts and buying something new? It's only 2 years old. i7 processor 16 gb Ram if that helps.
Did you do the good ole power button trick? You remove all external cords and the battery. Press and hold down the power button for 30 seconds. Then put the battery back in, and try to charge it. This also helps if your laptop won't come on, or does a quick boot up and power down. It's a residual charge.

"Power off the system. Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer. Disconnect the AC Adapter and remove the battery from it. Press and hold the power button for 20 to 30 seconds to release the residual charge from the laptop." http://en.community.dell.com/support...518/t/19451836
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Old 01-10-2018, 07:13 PM   #3
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Default Re: Computer Repair

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Originally Posted by rioninusc View Post
Did you do the good ole power button trick? You remove all external cords and the battery. Press and hold down the power button for 30 seconds. Then put the battery back in. Try it again.
No, but I physically replaced the battery which involves those steps. It's a bit of a PITA to get to the battery.
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Old 01-10-2018, 07:32 PM   #4
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Default Re: Computer Repair

Have you tried a different power cable?

As for the other question, it would depend on the price of the motherboard. If you’re comfortable buying a new one, I’d go that route. That being said, if the repair was a good bit cheaper than the cost to replace, I’d explore that option.
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Old 01-10-2018, 07:35 PM   #5
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Default Re: Computer Repair

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Originally Posted by Cockygaming View Post
Have you tried a different power cable?

As for the other question, it would depend on the price of the motherboard. If youre comfortable buying a new one, Id go that route. That being said, if the repair was a good bit cheaper than the cost to replace, Id explore that option.
Yup, tried it with another Dell power cable.

Yeah, it was not a cheap laptop, but I don't know if its worth spending more than a few hundred dollars to fix given its already a few years old.
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Old 01-10-2018, 07:56 PM   #6
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Default Re: Computer Repair

Well components wise, laptops don’t have much. Sounds to me like Dell is probably right to assume one of those other 2 if the power supply and the battery are good.

I know it’s a pain, but do you have a way to test charging the battery outside of the laptop. That might give you a better idea if it’s the female connector or not.
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Old 01-10-2018, 08:06 PM   #7
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Default Re: Computer Repair

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Originally Posted by Cockygaming View Post
Well components wise, laptops don’t have much. Sounds to me like Dell is probably right to assume one of those other 2 if the power supply and the battery are good.

I know it’s a pain, but do you have a way to test charging the battery outside of the laptop. That might give you a better idea if it’s the female connector or not.
Is there a way I can do that? I am sort of at the end of my computer knowledge.

Last edited by carolina_corpsman; 01-10-2018 at 08:26 PM..
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Old 01-10-2018, 08:43 PM   #8
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Default Re: Computer Repair

It is most likely the cable/ribbon that connects the battery charging port to the system board. I did a few warranty repairs at work in my old position on Dells for that very issue.

you can test the theory by connecting it to a docking station.
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Old 01-10-2018, 08:58 PM   #9
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Default Re: Computer Repair

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Originally Posted by acejrock View Post
It is most likely the cable/ribbon that connects the battery charging port to the system board. I did a few warranty repairs at work in my old position on Dells for that very issue.

you can test the theory by connecting it to a docking station.
That sounds a lot cheaper than a motherboard. Do you have any idea what that would run price wise?

I don't currently have a docking station is there any other test I can run for this, if so is it a complicated DIY fix? Or am I better off just sending it off?

Since you seem to be pretty experienced, would you recommend sending it to the manufacturer over Geek Squad for the repair?
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Old 01-10-2018, 09:05 PM   #10
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Default Re: Computer Repair

i have 2 dell laptops with the same issue, ended up leaving the battery out and using like a desktop, blows

new battery, doesn't recognize, "not charging"

holler if you find a solution
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Old 01-10-2018, 09:05 PM   #11
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Default Re: Computer Repair

Quote:
Originally Posted by carolina_corpsman View Post
That sounds a lot cheaper than a motherboard. Do you have any idea what that would run price wise?

I don't currently have a docking station is there any other test I can run for this, if so is it a complicated DIY fix? Or am I better off just sending it off?

Since you seem to be pretty experienced, would you recommend sending it to the manufacturer over Geek Squad for the repair?
Is it under warranty? If so, most definitely submit a warranty claim with Dell.

If not, it all depends how comfortable you are disassembling and reassembling you are. Keep in mind the 40 bucks or 35 bucks is a "diagnostic fee" you will end up paying at least 1 (probably 1.5-2hr labor)
plus the part which is nominal.

The ONLY reason to use Geek Squad would be if you bought something thru best buy that requires you to use their service.
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Old 01-10-2018, 09:12 PM   #12
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Default Re: Computer Repair

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Originally Posted by acejrock View Post
Is it under warranty? If so, most definitely submit a warranty claim with Dell.

If not, it all depends how comfortable you are disassembling and reassembling you are. Keep in mind the 40 bucks or 35 bucks is a "diagnostic fee" you will end up paying at least 1 (probably 1.5-2hr labor)
plus the part which is nominal.

The ONLY reason to use Geek Squad would be if you bought something thru best buy that requires you to use their service.
It is not under warranty, so I would be coming out of pocket. I think I would probably feel better sending it off and spending a bit of money, to ensure someone that actually knows what they are doing does the repair. Seems like a few hundred bucks and a week or two wait would be worth it.

As for Geek Squad, I don't know much about their computer support, but I know I have been behind them on a number of home theater jobs that they ruined. So Dell it is.

Thank you for the help, and I hope you are right!
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Old 01-10-2018, 09:18 PM   #13
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Default Re: Computer Repair

Quote:
Originally Posted by carolina_corpsman View Post
It is not under warranty, so I would be coming out of pocket. I think I would probably feel better sending it off and spending a bit of money, to ensure someone that actually knows what they are doing does the repair. Seems like a few hundred bucks and a week or two wait would be worth it.

As for Geek Squad, I don't know much about their computer support, but I know I have been behind them on a number of home theater jobs that they ruined. So Dell it is.

Thank you for the help, and I hope you are right!
If it's not under warranty, you can use one of the local pc shops too. Call them and ask them what they'd charge for this type of repair.
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Old 01-10-2018, 09:45 PM   #14
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Default Re: Computer Repair

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If it's not under warranty, you can use one of the local pc shops too. Call them and ask them what they'd charge for this type of repair.
Thanks again.

USC does offer diagnostic services to students and I think it's free, I might take it by there tomorrow and hope they can pin-point the problem, then I will find a local shop that could do the fix. Might save me a few bucks. Mr. PC looks like they charge $100 for basic charger port repair. So hope that's about what I am looking at.
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Old 01-10-2018, 10:25 PM   #15
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Default Re: Computer Repair

If you are quoting the right model number you have plenty of motivation to fix instead of replace.
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Old 01-11-2018, 12:02 AM   #16
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Default Re: Computer Repair

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If you are quoting the right model number you have plenty of motivation to fix instead of replace.
Yeah, it's a been a great machine so far. I was hoping to keep it for at least a few more years.
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Old 01-11-2018, 11:19 AM   #17
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Default Re: Computer Repair

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Originally Posted by acejrock View Post
It is most likely the cable/ribbon that connects the battery charging port to the system board. I did a few warranty repairs at work in my old position on Dells for that very issue.

you can test the theory by connecting it to a docking station.
Took it to a local shop this morning, they were pretty sure it was the charger-port, they are going to run some diagnostics and go from there. Quoted $100 for the repair, and said about a week does this sound about right?
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Old 01-11-2018, 11:20 AM   #18
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Default Re: Computer Repair

Quote:
Originally Posted by Captain9Dragons View Post
i have 2 dell laptops with the same issue, ended up leaving the battery out and using like a desktop, blows

new battery, doesn't recognize, "not charging"

holler if you find a solution
I'll know in about a week. I'll post on here if replacing the charger port solves the issue.
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Old 01-11-2018, 11:44 AM   #19
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Default Re: Computer Repair

Quote:
Originally Posted by carolina_corpsman View Post
I have a Dell XPS15 (9550) that is telling me that will not charge. I have replaced the battery and the power adapter, updated all the drivers and have the most current bios. After talking with Dell, they seem to think it is something internal, either an issue with the female end of the charger or possibly the motherboard unfortunately.

Dell wants $40 upfront to mail them the laptop and then they will run more diagnostics and let me know how much more it will cost to fix. BestBuy wants $35 to do the same thing. Either way it would have to be mailed off for diagnostics.

Does anybody know any computer repair places in Columbia that could possibly fix this issue without having to ship it off?

Second question, if it is the motherboard, is it worth replacing or just trying to sell the XPS for parts and buying something new? It's only 2 years old. i7 processor 16 gb Ram if that helps.
I took my computer to Mr. PC on Bull St. a few years ago. It had a bootkit virus and they removed it for a really good price.
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Old 01-11-2018, 11:48 AM   #20
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Default Re: Computer Repair

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I took my computer to Mr. PC on Bull St. a few years ago. It had a bootkit virus and they removed it for a really good price.
Good to know. I took it to the Mr. PC in Harbison. They seemed to get good reviews online. Glad to hear another positive recommendation.
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